W E L C O M E TO N O T E S & K N O T S
Where is N&K located?
All products are designed and handcrafted with love and shipped from Salt Lake City, Utah.
How long has N&K been in business?
N&K has been making handmade goods since 2013.
How does the sizing on the soft nylon headbands work?
Our nylon headbands grow with your baby and is a one size fits all (newborn-toddler).
What is N&K’s exchange/return policy?
Due to the custom handmade nature of items there are no refunds, changed my mind or exchanges, on our items. All sales are final.
Please note there may be slight variations and natural marking on our leather and fabric pattern placement/color. If we find there is a problem with your product it will be exchanged for the same item and print only, no refunds will be given. Exchanges may only be considered if item shows no visible sign of wear/tear and is considered new. The merchandise present state should be unworn to be considered for any exchange. Notes & Knots has the right to refuse exchange/refund, and is subject to request proof of defects. If an item is rejected for the above, it will be mailed to the address item was sent from.
N&K is not responsible for any lost or stolen packages.
B O W S U B S C R I P T I O N S F A Q
When will I be charged each month for my bow subscription?
You will be charged on the 15th of every month for your next month’s bows. If you place an order after the 15th of the month, your first payment will not be charged until the 15th of the next month. (ex. If you place your order by November 15th, you will be charged November 15th for your December bows. If you place an order after November 15th, you won’t be charged until December 15th for your January bows)
Am I charged for shipping each month?
Yes, you will be charged a small $4 shipping fee each month for US shipping and $10 shipping fee for international.
Can I cancel my bow subscription?
Yes, if you want to cancel your bow subscription, simply login to your account, click on the subscriptions tab and click cancel in the actions section. If you cancel after the 15th of the month you will still receive one more set of bows that you were just charged for.
When can I expect to receive my bows each month?
You will receive your bows no later than the 5th of each month.
When do I need to sign up by to receive my bows the following month?
Signing up by the 15th of the month will ensure your first subscription being delivered the following month (ex. if you place your order by November 15th, you will receive your bows by December 5th).
Can I update my subscription preferences?
As your little one grows, you can always change your subscription option by logging into your account.
** WARNING: all products should be worn under adult supervision. Be stylish and safe.
For any other questions or inquiries please contact us at firstname.lastname@example.org